Block Policy

Restricted Program Types

Running the following types of programs within Arkain containers is strictly prohibited. Detection of these programs may result in an immediate account block.

Program types	Reasons
DDoS tool	Used or likely to be used for malicious behavior
DNS server	Used or likely to be used for malicious behavior
Exploit	Used or likely to be used for malicious behavior
Malicious mail sender	Used or likely to be used for malicious behavior
Miner	High compute resource occupancy adversely affects service operations
Scanner	Used or likely to be used for malicious behavior
Proxy server	High compute resource occupancy adversely affects service operations
Messenger	High computing and network resource consumption
File uploader & Downloader	High compute resource occupancy adversely affects service operations
Browser	High compute resource occupancy adversely affects service operations
Cryptocurrency trading bot	High compute resource occupancy adversely affects service operations
Game Server	High compute resource occupancy adversely affects service operations

Additional Grounds for Suspension

Beyond programmatic restrictions, accounts may be blocked for the following behavioral reasons:

• Cybercrime abuse

• Violent, obscene, or hazardous content

• Infringement of others' rights, including patents, trademarks, trade secrets, copyrights, or publicity rights

• Suspicious payment behavior: Excessive payment attempts with different credit cards in a short period of time.

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Enforcement and Consequences

When an account is flagged and blocked, the following actions occur automatically:

1. Container Deactivation: All active containers associated with the account enter an Inactive State.

2. Payment Suspension: Automatic recurring payments for membership subscriptions are immediately canceled.

3. 7-Day Appeal Period: You are granted a 7-day window to appeal the block.

4. Permanent Deletion: If no successful appeal is made within 7 days, the account and all associated containers, data, and records are permanently deleted and cannot be recovered.

Appeals and Unblocking

If you believe your account was blocked in error or wish to provide a legitimate explanation for your activity, you can request an unblock:

1. Click the Help button () located at the bottom-left corner of the Dashboard page or Workspace.

2. Select the [Contact us] menu to open the chat support.

3. Submit your explanation and any supporting evidence within the 7-day grace period.

Refund Policy for Blocked Accounts

• Paid Credits: A refund is available for remaining paid credits within 7 days of the payment date.

• Membership: You may request a refund for the unused portion of your membership period.

• Please contact our Customer Experience team via the [Contact us] menu to inquire about eligible refunds.