# Block Policy

### Restricted Program Types

Running the following types of programs within Arkain containers is strictly prohibited. Detection of these programs may result in an immediate account block.

| Program types              | Reasons                                                              |
| -------------------------- | -------------------------------------------------------------------- |
| DDoS tool                  | Used or likely to be used for malicious behavior                     |
| DNS server                 | Used or likely to be used for malicious behavior                     |
| Exploit                    | Used or likely to be used for malicious behavior                     |
| Malicious mail sender      | Used or likely to be used for malicious behavior                     |
| Miner                      | High compute resource occupancy adversely affects service operations |
| Scanner                    | Used or likely to be used for malicious behavior                     |
| Proxy server               | High compute resource occupancy adversely affects service operations |
| Messenger                  | High computing and network resource consumption                      |
| File uploader & Downloader | High compute resource occupancy adversely affects service operations |
| Browser                    | High compute resource occupancy adversely affects service operations |
| Cryptocurrency trading bot | High compute resource occupancy adversely affects service operations |
| Game Server                | High compute resource occupancy adversely affects service operations |

### Additional Grounds for Suspension

Beyond programmatic restrictions, accounts may be blocked for the following behavioral reasons:

* Cybercrime abuse
* Violent, obscene, or hazardous content
* Infringement of others' rights, including patents, trademarks, trade secrets, copyrights, or publicity rights
* Suspicious payment behavior: Excessive payment attempts with different credit cards in a short period of time.

***

### Enforcement and Consequences

When an account is flagged and blocked, the following actions occur automatically:

1. Container Deactivation: All active containers associated with the account enter an Inactive State.
2. Payment Suspension: Automatic recurring payments for membership subscriptions are immediately canceled.
3. 7-Day Appeal Period: You are granted a 7-day window to appeal the block.
4. Permanent Deletion: If no successful appeal is made within 7 days, the account and all associated containers, data, and records are permanently deleted and cannot be recovered.

### Appeals and Unblocking

If you believe your account was blocked in error or wish to provide a legitimate explanation for your activity, you can request an unblock:

1. Click the **Help** button (<i class="fa-circle-question">:circle-question:</i>) located at the bottom-left corner of the Dashboard page or Workspace.
2. Select the **\[Contact us]** menu to open the chat support.
3. Submit your explanation and any supporting evidence within the 7-day grace period.

### Refund Policy for Blocked Accounts

* Paid Credits: A refund is available for remaining paid credits within 7 days of the payment date.
* Membership: You may request a refund for the unused portion of your membership period.
* Please contact our Customer Experience team via the **\[Contact us]** menu to inquire about eligible refunds.


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