Account
Arkain Accounts are the primary way users interact with the Arkain platform. This page covers managing your personal identity, notification preferences, and account lifecycle.
Accessing Account Settings
To access your account settings:
Click the Avatar icon in the top-right corner of the Dashboard page.
Select [Account] from the dropdown menu.
The Account page is divided into two primary tabs:
Profile: (Default) Manage personal details, notifications, and account deletion.
Referral: Manage invite codes and rewards.
Profile Settings
The Profile tab is your central hub for managing your identity and how you receive updates from Arkain.
Personal Details
Profile Image: Customize your presence by uploading a photo.
Supported Formats: .jpg, .webp, .png
Size Limit: Maximum 10MB (Recommended size: 512 x 512px)
Account Email: View the email address linked to your account. This is used for authentication and official service communications.
Username: View and update your unique display name. This name defines your identity on Arkain and can be modified at any time.
Notification Preferences
Manage how you stay connected with Arkain.
Receive email notifications: Toggle this setting to stay informed about Arkain services, latest updates, events, and personalized benefits. We recommend keeping this enabled to ensure you receive important platform announcements.
Additional Information
Your Role: Specify your professional role to help us provide a more tailored service experience suited to your specific needs.
Account Lifecycle & Security
Block Policy
To ensure service stability and protect user rights, Arkain maintains a strict security policy. Accounts found violating our terms may be restricted.
For detailed information on prohibited activities and the appeal process, please refer to the Block Policy page.
Delete Account
If you decide to leave Arkain, you can initiate the process by clicking the [Delete] button at the bottom of the Account page.
7-Day Grace Period & Recovery: All activity records and account information will be automatically deleted after 7 days. If you wish to recover your account, you must do so before this 7-day period expires.
Data Removal: Upon final cancellation, your account and all related information and activity records will be permanently deleted and cannot be recovered.
Refund Policy:
Credits and other purchases made with real money are generally non-refundable upon account cancellation.
However, refunds for paid credits (within the statutory period) and memberships are available. Any remaining balance will be handled and provided by Arkain Customer Experience team.
If you experience any issues or require a refund, please contact us via arkain.channel.io before the 7-day deletion is finalized.
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