# (Nov 19, 2025) Service Outage and Restoration on Nov 18 Hello. This is the Arkain Customer Experience team. *** Due to an issue with one of our third-party service providers (a domain service provider), some of our services experienced temporary inaccessibility starting on Nov 18 (Wed) at 12:00 (UTC). The issue has been fully resolved as of Nov 18 at 15:50 (UTC), and all services are now operating normally. #### Details of the Incident * **Cause:** Outage experienced by our domain service provider * **Impact:** Temporary service inaccessibility * **Current Status:** All services are running normally. #### Incident Timeline (UTC) **Nov 18. 12:00 -** 1st Service Disruption Occurs (Domain Provider Outage) **Nov 18. 12:11 -** 1st Disruption Resolved **Nov 18. 13:11 -** 2nd Service Disruption Occurs (Service Instability Resumes) **Nov 18. 15:50 -** Service Restoration and Stability Checks Completed (Final Resolution) *** We sincerely apologize for any inconvenience this outage may have caused, and we will do our best to provide a more reliable service. Thank you. The Arkain Customer Experience Team --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.arkain.io/notice/view/nov-19-2025-service-outage-and-restoration-on-nov-18.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.