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# (Nov 19, 2025) Service Outage and Restoration on Nov 18

Hello. This is the Arkain Customer Experience team. 

***

Due to an issue with one of our third-party service providers (a domain service provider), some of our services experienced temporary inaccessibility starting on Nov 18 (Wed) at 12:00 (UTC).

The issue has been fully resolved as of Nov 18 at 15:50 (UTC), and all services are now operating normally.

#### Details of the Incident

* **Cause:** Outage experienced by our domain service provider
* **Impact:** Temporary service inaccessibility
* **Current Status:** All services are running normally.

#### Incident Timeline (UTC)

**Nov 18. 12:00 -** 1st Service Disruption Occurs (Domain Provider Outage)

**Nov 18. 12:11 -** 1st Disruption Resolved

**Nov 18. 13:11 -** 2nd Service Disruption Occurs (Service Instability Resumes)

**Nov 18. 15:50 -** Service Restoration and Stability Checks Completed (Final Resolution)

***

We sincerely apologize for any inconvenience this outage may have caused, and we will do our best to provide a more reliable service.

Thank you.

The Arkain Customer Experience Team