(Mar 3, 2026) Notice of System Optimization on Mar 5

2026-03-03

Hello, this is the Arkain Customer Experience team.

To provide a more stable and high-performance platform, we are scheduled to perform infrastructure and engine updates on March 5, 2026. While the service remains accessible, please note that temporary instability may occur during this process. Please rest assured that active containers will not be stopped.

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Key Details

• Schedule: March 5, 2026 (Thu), 05:00 – 05:15 UTC

• Update Scope: Infrastructure and engine updates

• Expected Impact: Services remain accessible, but intermittent delays or logouts may occur during the 15-minute window.

Required Action

To prevent data loss, please save all active files and progress before 05:00 UTC. Please be aware that unsaved changes may not be recorded if an unexpected session timeout occurs during the update.

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We strive to complete all updates within the scheduled time.

If you experience persistent instability after the update or if the process exceeds the 15-minute window, we will provide compensatory credit coupons to all affected users as a token of our appreciation for your patience.

For any questions or assistance, please reach out to us directly through our chat support.

Thank you, The Arkain Customer Experience team