# (Jan 30, 2026) Service Outage in Seoul Region and Restoration Hello. This is the Arkain Customer Experience team. Some of our services experienced temporary inaccessibility within the Seoul Region starting on Jan 30 (Fri) at 02:56 (UTC). The issue has been fully resolved as of Jan 30 at 03:12 (UTC), and all services are now operating normally. The disruption occurred due to an issue during internal system maintenance and updates. We have completed the necessary measures to restore service stability and will continue to monitor the system to ensure seamless performance. **Details of the Incident** * **Cause:** Internal system update and maintenance * **Impact:** Temporary service inaccessibility in the Seoul Region * **Current Status:** All services are running normally. **Incident Timeline (UTC)** * **Jan 30. 02:56** – Service Disruption Occurs * **Jan 30. 03:02** – Emergency Investigation and Response Initiated * **Jan 30. 03:12** – System Restoration and Stability Checks Completed We sincerely apologize for any inconvenience this outage may have caused to our users in the affected region, and we will do our best to provide a more reliable service. Thank you for your patience.\ The Arkain Customer Experience Team --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.arkain.io/notice/view/jan-30-2026-service-outage-in-seoul-region-and-restoration.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.