# (Dec 3, 2025) Update to Terms of Service and Privacy Policy on Jan 2, 2026

Hello, this is the Arkain Customer Experience Team.\
We sincerely thank you for your continued support of Arkain.

We are writing to inform you that our **Terms of Service** and **Privacy Policy** will be updated to provide better service and strengthen personal information protection. Please review the details below.

The revised Terms of Service and Privacy Policy will take effect on **January 2, 2026**.

Arkain is committed to continually improving our services and ensuring your personal information is protected more securely.<br>

***

#### Key Amendment Details

The amendments are being introduced to enhance user experience and overall system performance by actively responding to malicious software that impairs service usability and system stability. We continuously work on countermeasures and advancing detection tools.

Specifically, the amendments incorporate provisions related to the introduction of real-time monitoring and blocking of malicious activities through automated systems, and the implementation of SMS verification.

#### **Major Changes**&#x20;

* **Terms of Service**
  * **Rights to Suspend or Terminate User Accounts:** Added procedures and a grace period for appealing service blocking measures resulting from policy violations, ensuring a fair process for users.
* **Privacy Policy**
  * **SMS Verification:** Included a trusted subprocessor and the associated collection of necessary personal information items, following the implementation of SMS verification.
  * **Department Change:** Updated the department responsible for personal information protection to the Cyber Security Team to strengthen security oversight.

#### Review the Amendments&#x20;

* Terms of Service:
  * [View Revised Terms of Service](https://account.arkain.io/terms-of-service/20260102)
  * [View Previous Terms of Service](https://account.arkain.io/terms-of-service/20250317)
* Privacy Policy:
  * [View Revised Privacy Policy](https://account.arkain.io/privacy-policy/20260102)
  * [View Revised Subprocessors List](https://account.arkain.io/subprocessors/20260102)
  * [View Previous Privacy Policy](https://account.arkain.io/privacy-policy/20250407)

#### Objections and Inquiries&#x20;

* If you do not agree to these amendments, you may withdraw your membership before January 2, 2026.
* If you do not withdraw by this date, you will be deemed to have agreed to the revised terms.
* If you have any questions or objections, please contact us and we will guide you through the process.

***

If you have any questions, please contact us through [chat](http://arkain.channel.io).

Thank you.

The Arkain Customer Experience Team<br>


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