# Contact Us

#### **Need Help or Found a Bug?**

If you have questions that aren't addressed in this guide, encounter any issues, or find a bug (abnormal behavior) while using Arkain, please reach out to our Customer Experience team.

{% stepper %}
{% step %}
**Access the Chat:** 

* **Dashboard & Workspace:** Click the **\[Help]** button (<i class="fa-circle-question">:circle-question:</i>) at the bottom left of the page and select the [**\[Contact us\]**](https://arkain.channel.io/home) menu.
* **Account & Referral Pages:** Click the Arkain logo button (<img src="/files/BiNtD93lV99j4XZMocTJ" alt="" data-size="line">) located at the bottom right of the page to open the chat window directly.
  {% endstep %}

{% step %}
**Start Your Inquiry:** Provide as much detail as possible about your question or issue. For bug reports, attaching screenshots or logs will help us resolve the problem faster.
{% endstep %}
{% endstepper %}

***

#### Support Hours

Our team is available to assist you during the following hours:

* **Weekdays:** 01:30 – 08:00 UTC (Asia Business Hours)
* **Note:** Inquiries sent outside of these hours will be addressed as soon as we are back online.

***

<figure><img src="/files/RX9TzGOIln3FkUtXO6eC" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.arkain.io/help/contact-us.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.