> For the complete documentation index, see [llms.txt](https://docs.arkain.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.arkain.io/help/contact-us.md).

# Contact Us

#### **Need Help or Found a Bug?**

If you have questions that aren't addressed in this guide, encounter any issues, or find a bug (abnormal behavior) while using Arkain, please reach out to our Customer Experience team.

{% stepper %}
{% step %}
**Access the Chat:** 

* **Dashboard & Workspace:** Click the **\[Help]** button (<i class="fa-circle-question">:circle-question:</i>) at the bottom left of the page and select the [**\[Contact us\]**](https://arkain.channel.io/home) menu.
* **Account & Referral Pages:** Click the Arkain logo button (<img src="/files/BiNtD93lV99j4XZMocTJ" alt="" data-size="line">) located at the bottom right of the page to open the chat window directly.
  {% endstep %}

{% step %}
**Start Your Inquiry:** Provide as much detail as possible about your question or issue. For bug reports, attaching screenshots or logs will help us resolve the problem faster.
{% endstep %}
{% endstepper %}

***

#### Support Hours

Our team is available to assist you during the following hours:

* **Weekdays:** 01:30 – 08:00 UTC (Asia Business Hours)
* **Note:** Inquiries sent outside of these hours will be addressed as soon as we are back online.

***

<figure><img src="/files/RX9TzGOIln3FkUtXO6eC" alt=""><figcaption></figcaption></figure>