Contact Us

Need Help or Found a Bug?

If you have questions that aren't addressed in this guide, encounter any issues, or find a bug (abnormal behavior) while using Arkain, please reach out to our Customer Experience team.

1

Access the Chat:

• Dashboard & Workspace: Click the [Help] button () at the bottom left of the page and select the [Contact us] menu.

• Account & Referral Pages: Click the Arkain logo button () located at the bottom right of the page to open the chat window directly.

2

Start Your Inquiry: Provide as much detail as possible about your question or issue. For bug reports, attaching screenshots or logs will help us resolve the problem faster.

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Support Hours

Our team is available to assist you during the following hours:

• Weekdays: 01:30 – 08:00 UTC (Asia Business Hours)

• Note: Inquiries sent outside of these hours will be addressed as soon as we are back online.

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