Credits

What is Credit?

Credits are the currency required for using Arkain. When you use containers or AI features, credits are deducted from your balance.

• Price: 1 Credit = $0.02

• Deduction Basis: Credits are deducted based on container performance, storage, traffic, and AI token usage.

How to Acquire Credits

1. Purchasing Credits

You can top up credits as needed through the following steps:

• Navigate to the Payment Page: Access it via the [Buy credits] button on the Dashboard page, Pricing, or Billing page, or the [Buy additional credits] button within the Workspace.

• Enter the Number of Credits: Specify the amount (Minimum: 50 credits). You can use bulk buttons for convenience.

• Confirm Purchase: Review the credit amount and total payment.

• Enter Payment Details: Provide the required information and click [Charge credits].

2. Free & Event Credits

You can receive free credits through various programs. Note that the validity period varies by credit type.

• Monthly Credits:

  • Free Plan: 50 credits / Membership: 1,000 credits.

  • Credits are issued monthly and expire on the last day of the month (Based on UTC).

• Daily Check-in: Receive 5 event credits daily by checking in. (Valid for 1 month)

• Coupons: Redeem promotional codes to receive credits with specific validity periods.

• Feedback Rewards: Join our Arkain Discord community and share feedback. Get 10 credits per post, and up to 50 credits if selected as "Best Feedback."

• Other Events: Participate in surveys or first-purchase events. Details and validity periods are announced via notices and can be checked on the Billing page.

Managing Credits

• Check Purchased Credits You can view the amount of credits you've purchased on the Billing page.

Billing

• Monthly Usage Report Access the Credit Usage page to review your monthly credit usage report. This helps you manage your credit payments efficiently.

  • The Credit Usage page can be accessed by clicking the [Avatar] → [Billing] → [View usage] button in the Dashboard page.

Credit usage

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Credit terms

By paying for Arkain credits, you are deemed to have agreed to the paid service agreement. Members may cancel their unused credit purchase within 7 days from the date of purchase. However, if the contents of the contract are different from the contents displayed or advertised by the company or implemented differently from the contents of the contract, the subscription may be withdrawn within three months from the date of subscription or within 30 days from the date on which the fact was known or could have been known.

The refund amount will be calculated based on the following formulas.

● Unused Amount = (Total Billed Amount / Number of Credits Purchased) x (Number of Credits that Remain Unused)

● Refund Amount = Ceiling (Unused Amount)

The final refund amount will be rounded up to the nearest whole number (Ceiling) if it includes a decimal.

Arkain may provide credits to members based on promotions or members’ activity history, and the conditions and details of credit provision will be announced separately through Arkain.

If a member’s service is restricted or the member withdraws, the remaining credits shall be refunded if the request is made within 7 days from the date of purchase. In such cases, the refund process must be initiated through the Customer Center or the representative email address.

Arkain may change the price of credits at any time with prior consent from the members, and will not compensate members for any loss caused by the changed price.

Events can only be redeemed once. All purchase credits, including event credits, will be refunded upon refund.

If you paid for a credit purchase with a card, then canceling a payment will cancel to the card that you paid with. Upon refund, all promotional credits provided through this event will expire and are excluded from the refund amount. Please note that refunds cannot be processed if your remaining balance is less than the promotional credits received.